At Hapimix, we are dedicated to blending the wonders of science with the magic of mushrooms and other proven adaptogens, creating energy products we believe will revolutionize your well-being. We are so confident in the transformative power of our offerings that we present to you our 30-Day Hapiness Guarantee.
We invite you to embark on a 30-day journey with our products, confident that you will love the changes they bring to your life. However, we understand that every journey is unique, and should our products not meet your expectations, our guarantee is here to ensure your satisfaction.
Here is how it works:
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Trial Period: We encourage you to use any of our products consistently for at least 30 days to truly experience their benefits. This period is crucial for the magic to unfold. For optimal results, consume both Natural Energy Hot Cocoa and/or Natural Energy Tablets daily over this period.
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Refund Eligibility: If, after 30 days, you feel our product has not brought Hapiness to your life, you may request a refund for up to one (1) opened unit of Natural Energy Hot Cocoa and up to one (1) opened unit of Natural Energy Tablets per customer. If you purchase more than one unit of either product, we are unable to refund the incremental units. You must email us your request for a refund between days 30 and 60 after you received your order so that you have adequate time to see if our product(s) make you Hapi. We cannot entertain requests outside of this time window. Refunds are subject to the exclusions below.
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Exclusions: Our Hapiness Guarantee does not cover shipping costs, multiple items from the same order, special trial offers, repeat orders, or orders sent to an address where we have sent product before. If you received free shipping on your order, the cost of shipping your order will be deducted from the refunded amount. We maintain a one-item refund policy to keep the spirit of our guarantee focused on genuine experiences.
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Defective or Damaged Products: Should you receive a product in a less-than-perfect state, please reach out to us at hello@hapimix.com within 24 hours of delivery. Provided evidence of the defect or damage, we may make exceptions to our policy in these rare cases to ensure your satisfaction.
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Requesting a Refund: To initiate a refund request, simply contact us at the email provided. We may ask you to share your experience and complete a brief survey, helping us to understand your perspective and continually improve.
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Refund Process: Expect your refund within 15 business days from the day your request is approved by our customer experience team.
Your journey towards a more energetic, vibrant life is important to us, and our Hapiness Guarantee is designed to ensure that journey is risk-free and fulfilling. Dive into the Hapimix experience, knowing we're here to support your path to well-being.