At Hapimix, we are dedicated to blending the wonders of science with the magic of proven adaptogens, creating energy products that we believe will energize your day and revolutionize your well-being. We are so confident in the transformative power of our offerings that we present to you our 30-Day Hapiness Guarantee.
We invite you to embark on a 30-day journey with our products, confident that you will love the changes that they bring to your life. However, we understand that every journey is unique, and should our products not meet your expectations, our guarantee is here to ensure your satisfaction.
Here is how it works:
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Trial Period: We encourage you to use one of our products consistently for at least 30 days to truly experience their benefits. This period is crucial for the magic to unfold. For optimal results, consume your Natural Energy Tablets and/or Natural Energy Hot Cocoa daily over this period.
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Refund Eligibility: If, after 30 days, you feel our product has not brought Hapiness to your life, you may request a refund for up to one (1) unit of either Natural Energy Tablets or Natural Energy Hot Cocoa per customer. Refunds under the Hapiness Guarantee are available only for new customers. If you purchase more than one unit of our products, we are unable to refund more than one unit. To be eligible for a refund, you must email us your request for a refund between day 30 and day 60 after you received your order so that you have had adequate time to see if Hapimix made you Hapi. We are unable to accommodate refund requests outside of this time window, for more than one item, or for customers who have placed more than one order. Refunds are subject to the additional exclusions below.
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Exclusions: Our Hapiness Guarantee does not cover shipping costs, more than one item, special trial offers, repeat orders, or orders sent to an address where we have sent product before. If you received a discount on your order due to ordering multiple products, your refund will be adjusted to reflect the price you would have paid had you not ordered the item for which you are requesting the refund. If you received free shipping on your order, the cost of shipping your order will be deducted from the refunded amount. We maintain a one-item refund policy to keep the spirit of our guarantee focused on genuine experiences.
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Defective or Damaged Products: Should you receive a product in a less-than-perfect state, please reach out to us within 24 hours of delivery including a description of the issue including one or more photos for documentation. Provided evidence of the defect or damage, we may make exceptions to our refund policy in these rare cases to ensure your satisfaction.
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Requesting a Refund: Simply contact us at hello@hapimix.com. We may ask you to share your experience and complete a brief survey to help us to understand your perspective and continually improve the Hapimix experience.
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Refund Process: Expect your refund within 15 business days from the day your request is approved by our customer experience team.
Your journey towards a more energetic, vibrant life is important to us, and our Hapiness Guarantee is designed to ensure that journey is risk-free and fulfilling. Dive into the Hapimix experience, knowing that we are here to support your path to well-being.